At Alcon Computers, we are committed to providing quality laptops and excellent customer service. Please review our Return & Warranty Policy carefully before making a purchase.
Warranty Coverage – 1 Year (Software Only)
All laptops sold by Alcon Computers come with a One (1) Year Software Warranty from the date of purchase.
This warranty strictly covers software-related issues only.
What Is Covered (Software Warranty)
We will repair, reconfigure, or replace (at our discretion) the laptop if it develops verified software-related defects, including:
- Operating system (Windows/macOS/Linux) errors
- System crashes caused by software
- Driver and system configuration issues
- Pre-installed software malfunctions
- Booting problems caused by software
- Virus or malware-related system issues (if not due to customer negligence)
- Corrupted system files or software instability
What Is NOT Covered (No Hardware or Power Warranty)
Alcon Computers does NOT provide warranty for any hardware or power-related issues, including but not limited to:
- Motherboard or internal component failure
- Screen/display damage or defects
- Battery, charger, or power adapter faults
- Keyboard, touchpad, ports, speakers, camera, or fingerprint reader faults
- Hard disk or SSD physical failure
- Liquid or water damage
- Physical damage (drops, cracks, pressure damage)
- Electrical surge, lightning, or power fluctuation damage
- Overheating due to dust, blocked vents, or improper use
- Any form of physical tampering or component replacement
Return & Replacement Policy
- Returns or replacements are only applicable for verified software-related defects.
- The laptop must be returned in the same physical condition as sold.
- All returns are subject to physical inspection and testing by our technicians.
- No cash refunds. Approved cases will be handled through software repair or replacement (where applicable).
Warranty Void Conditions
The warranty will be automatically void if:
- The laptop is opened, repaired, or modified by unauthorized technicians
- There is evidence of liquid, physical, or electrical damage
- Serial numbers, warranty stickers, or seals are removed or tampered with
- Damage results from misuse, negligence, or accidents
Customer Responsibility
Customers are strongly advised to:
- Use surge protectors or UPS for power protection
- Handle devices with care
- Avoid exposure to liquids, dust, and extreme heat
- Back up personal data regularly
Important Disclaimer
This warranty strictly covers software-related issues only. Alcon Computers shall not be held liable for any hardware failures, power-related damages, or data loss.